RVing Alaska: Alaska RV rental firm hits the skids with \”F\” rating

Alaska RV rental firm hits the skids with “F” rating

Planning to do an Alaska RV tour, but don’t want to take your own rig? Here’s a tip from the BBB: You may want to “pass” on renting an RV from B&B RV Rental in Anchorage.

The Better Business Bureau has given B&B its lowest possible customer satisfaction rating — “F.” That after over 20 parties have complained to the marketplace trust organization about how B&B has dealt with them as customers. Recently the BBB said that it, “Recognized a pattern of complaints from consumers regarding sales practice, product, customer service and refund issues.”

What sort of “pattern” has the organization “recognized”? Several customers said they’d made reservations with the outfit months in advance, and often paid in full or made a large deposit for the rental. Then, shortly before the day to pick up the rig, they’d receive an e-mail that said the company wouldn’t be able to honor their rental, and that their money had been refunded. On checking their accounts, the customers would note that the money had NOT been refunded, and their telephone calls to the company would go unreturned.

Other customers who did actually get their RV from the company said the units they were rented were in horrific condition, with problems ranging from bad plumbing to terrible odors. One customer said his credit card company, who advised that he have the RV inspected by an independent outfit for damage before returning it. He took the advice, and after returning the rig, was surprised when his credit card was later dinged a $1,000 for a “cracked windshield.” Happily, with the inspection in hand, the credit card company joined the battle to fight the charge.

Another customer told an Alaska newspaper that the RV they rented from B&B was seemingly ‘falling apart.’ They reported that cabinets would fly open, and contents would spill all over the rig. Happily, one thing they found that did actually work was the motorhome’s carbon monoxide detector. They found that out when awakened from sleep — the motorhome’s generator exhaust was leaking back into the rental unit, and the alarm saved them from a probably disaster.

When the BBB approached B&B RV Rentals about complaints that were stacking up, the company refused to work through the agency to try and work things out. One newspaper says the firm says that the Bureau is essentially attempting to blackmail it into becoming a BBB member, and that they’d handle their own complaints. If the record that is mounting up with the BBB is any indicator, the rental firm needs to brush up on its diplomacy.

Incidentally, the company also operates under other monikers. Look for them under AKMotorhomes.com, and AK Motorhomes. Before you plunk down your credit card on an RV rental, exercise due diligence. Check out the company’s rating on the BBB web site.

No one needs this kind of business to deal with, so shop somewhere else or better yet take your own rv and take your time and really enjoy Alaska.
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About smokeycamping

Well let's see have lived in NY for my whole life, have always loved the outdoors (as long as it is warm out) have always hated the cold, and like a dummy have stayed in NY. But now with my second try my wife, we have been camping now for well over 25 yrs. We currently own a 2010 Cedar creek silverback 35TS and can not wait to get out on the highways and see this great country we all call home. Hope to see every National park before my medical issue becomes too bad to travel. I love my African gray parrot (she is my baby) and have two dogs at the time brother and sister mutts, but love them all the same. Have always been a big Nascar fan, love computers (have a number of certificates to build and work on them) am trying to learn photography, enjoy light hiking, being with good friends and folks. country music, pop music and just being outdoors. So I hope someday to meet some of the great people who like what I like and post out there in some great campground somewhere in the country, till then I will keep posting and I hope you keep liking.

Posted on August 19, 2014, in The world as i see it as a camper and who loves his country and tagged , , , , , , , , , , , , , , , , , , , , . Bookmark the permalink. Leave a comment.

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