RV Quick Tips: Tips for getting quicker RV service work

Tips for getting quicker RV service work

“Hurry up and wait,” isn’t just an expression used by folks in the military. An RVer relates a tale of taking his rig to a service dealer. With plans for using the RV in a week, he explains his deadline and the dealer agrees service will be done in time. Sure enough, on day six the owner calls the service facility and is told, “Sorry, we’re still waiting for parts.” Other RVers have similar complaints: Seems like their rigs spend more time in the shop than out on the road. What’s to be done?

Don’t let delayed service times ruin your RV trip. Here are some tips that may help.

First, when you find a problem with your rig, don’t put off the repair work. If you can’t do it yourself and have to rely on a repair center, get the work done sooner than later. At times there are legitimate “parts supply issues,” that can actually slow the dealer down. Having extra time available will alleviate the tension on your nerves.

Having an appointment for service puts you better in line than just “dropping in” for repairs. But if you’re on the road and a problem develops, don’t hesitate to do a drop in. Many service centers will try and “squeeze you in,” knowing that you’re vacation is “in progress.” Some, if not in a position to help you, may point you to a center that can get to you more quickly.

If your motorhome has a drive-train issue, here’s an especially important point: It can be extremely difficult to find a service center that will work on your rig. Drive trains on cars and trucks are one thing, on a motorhome, it’s a whole different issue – at least as far as technicians are concerned. You’ll likely find it easier to get help with motorhome drive train repairs in a major city – let your fingers do the walking, and your phone do the talking.

Some RVers report that the “squeaky wheel gets the grease” approach works for them. If they take their rig in for service, they’ll stay with it, pacing back and forth in the waiting room, frequently querying the service writer for status updates. Beware, a retired higher-up in the automotive service industry says his experience with “squeaky wheel” customers was that if they were too obnoxious, they’d find they’d pay dearly for their attitude in terms of no discounts, and maybe even foot-dragging. His suggestion: If you’re stuck with your rig, fire up the BBQ in the back lot and offer the service techs a tailgate burger. Good will can go a long ways in repair work.

Here’s another tip: There’s at least one website that allows RV service customers to post feedback about their experiences. The site lists RV service centers on a state-by-state basis, with satisfaction ratings and customer comments. Check out rvservicereviews.com.

Being someone who worked in the service industry for many years there are two very important things (1) PLAN AHEAD (2) preventative maintenance is your friend. Now these will not stop break downs but they do slow them down big time.
Also for the motorhome folks out there, you must have the manuals that came with it from new, as they have all the motor, transmission and chassis info you will need with phone numbers if you do break down!!

About smokeycamping

Well let's see have lived in NY for my whole life, have always loved the outdoors (as long as it is warm out) have always hated the cold, and like a dummy have stayed in NY. But now with my second try my wife, we have been camping now for well over 25 yrs. We currently own a 2010 Cedar creek silverback 35TS and can not wait to get out on the highways and see this great country we all call home. Hope to see every National park before my medical issue becomes too bad to travel. I love my African gray parrot (she is my baby) and have two dogs at the time brother and sister mutts, but love them all the same. Have always been a big Nascar fan, love computers (have a number of certificates to build and work on them) am trying to learn photography, enjoy light hiking, being with good friends and folks. country music, pop music and just being outdoors. So I hope someday to meet some of the great people who like what I like and post out there in some great campground somewhere in the country, till then I will keep posting and I hope you keep liking.

Posted on September 22, 2014, in The world as i see it as a camper and who loves his country and tagged , , , , , , , , , , , , , . Bookmark the permalink. Leave a comment.

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